Terms & conditions

1. About these terms

These Terms & Conditions (“Terms”) apply to your use of this website and to the services provided by C3 Global Ltd and its group companies (“C3 Global”, “we”, “us” or “our”). By using this website or engaging us for services, you agree to these Terms.

Where we agree a proposal, statement of work or contract with you, that document applies together with these Terms. If the two conflict, the signed proposal, statement of work or contract takes priority.

2. Who we are

C3 Global is a growth partner providing marketing, digitalisation & AI, online sales & live streaming, and media & video services, with offices in Singapore, Malaysia and China. You can reach us through our Contact page.

3. Using our website

You may browse this website and share its pages for your own information. When using it, you agree not to:

• use the website in a way that breaks any law or regulation;
• try to gain unauthorised access to the website, its servers or any connected systems;
• send spam, malicious code or automated requests through our forms;
• copy, reproduce or resell content from the website for commercial purposes without our written permission.

We aim to keep the website accurate and available, but we do not guarantee that it will always be available, uninterrupted or free of errors. Information on the website is general and does not form an offer or professional advice.

4. Our services

The scope, deliverables, timeline and fees for each engagement are set out in a proposal or statement of work that we agree with you in writing. Work outside the agreed scope will be quoted separately before we start it.

We will provide our services with reasonable skill and care, using suitably experienced people. Timelines depend on you providing the information, access, feedback and approvals we need on time.

5. Fees and payment

• Fees are set out in your proposal or statement of work and are exclusive of applicable taxes unless stated otherwise.
• Unless agreed otherwise, invoices are payable within 14 days of the invoice date.
• Third-party costs, such as advertising spend, marketplace fees, software subscriptions, talent, locations and travel, are payable by you, either directly or as a pass-through cost agreed in advance.
• We may pause work if invoices remain unpaid after their due date, after letting you know in writing.

6. Your responsibilities

To help us deliver the work, you agree to:

• give us accurate information and timely access to the accounts, systems, assets and people we need;
• review and approve work within the agreed timeframes;
• make sure that any materials you provide (such as logos, product images, footage, music or data) are yours to use, or that you have permission to use them;
• comply with the rules of the platforms you sell or advertise on.

7. Intellectual property

The content of this website, including text, graphics, logos, videos and design, belongs to C3 Global or its licensors and is protected by intellectual property laws.

For client work, ownership of final deliverables transfers to you once the related fees have been paid in full, unless your proposal says otherwise. We keep ownership of our pre-existing tools, templates, methods and know-how. Raw footage, project files and working materials are not included unless agreed in writing.

Unless you ask us not to, we may show finished work and a short description of the project in our portfolio and marketing materials.

8. Third-party platforms and tools

Our services often involve third-party platforms, such as social networks, advertising platforms, marketplaces, live-streaming platforms and AI tools. Those platforms have their own terms and policies, which can change at any time. We are not responsible for their availability, decisions (for example account restrictions or ad rejections), or changes to their features and pricing.

9. Results

Marketing and sales results depend on many factors outside our control, including market conditions, platform algorithms, product, pricing and competition. We do not guarantee specific results, rankings, sales or returns. Figures shown in our case studies describe past projects (some are presented as samples) and do not predict future performance.

10. Confidentiality

Each of us will keep the other’s confidential information private and use it only for the purposes of the engagement. This does not apply to information that is already public, that was lawfully received from someone else, or that must be disclosed by law.

11. Privacy

We handle personal information, including details you send through our contact form, as described in our Privacy Policy.

12. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law. To the extent permitted by law:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill;
• our total liability for any engagement is limited to the fees you paid us for that engagement in the 12 months before the claim arose;
• we are not liable for the use of this website, or for losses caused by third-party platforms, tools or services.

13. Ending an engagement

Either party may end an engagement as set out in the proposal or contract. If nothing is agreed, either party may end it with 30 days’ written notice. You will pay for work completed and costs committed up to the end date.

14. Changes to these terms

We may update these Terms from time to time. The latest version is always on this page, with the date it was last updated. Changes do not affect engagements already agreed in writing, unless both parties agree.

15. Governing law

These Terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute, unless a contract with you says otherwise.

16. Contact us

If you have any questions about these Terms, please get in touch through our Contact page.