Privacy policy

1. About this policy

This Privacy Policy explains how C3 Global Ltd and its group companies (“C3 Global”, “we”, “us” or “our”) handle personal information when you use this website, contact us or work with us.

We handle personal data in line with the data protection laws that apply to us, including Singapore’s Personal Data Protection Act 2012, Malaysia’s Personal Data Protection Act 2010 and, where relevant, China’s Personal Information Protection Law.

2. Information we collect

Information you give us

When you send an enquiry through our contact form, we collect:

• your full name and company;
• your business email address and phone or WhatsApp number;
• the service you are interested in and your message;
• whether you agree to be contacted about your enquiry.

We also receive the information you share when you email, call or message us, for example on WhatsApp.

Information collected automatically

When you send the contact form, we record the page it was sent from. To protect the form against spam, we also keep a scrambled, one-way code made from your IP address for up to one hour. We never store your IP address itself with your enquiry.

Like most websites, our hosting provider keeps standard server logs (such as IP address, browser type and the time of a visit) to keep the website secure and running.

Information about our clients

When we work with you, we also handle business contact details, project information and any account access you give us to deliver the agreed services.

3. How we use your information

We use personal information to:

• reply to your enquiry and connect you with the right team;
• prepare proposals and deliver the services you engage us for;
• manage our relationship with you, including invoicing;
• keep this website and our forms secure and free from spam;
• meet our legal and regulatory obligations.

We do not sell your personal information. We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.

4. Cookies and tracking

This website does not use advertising or analytics cookies, and it does not track you across other websites. Our fonts and videos are served from our own website, not from third-party services.

WordPress, the system that runs this website, only sets cookies for our team when they log in to manage the website.

If we add analytics or other tracking in the future, we will update this policy and ask for your consent where the law requires it.

5. Who we share it with

We only share personal information when we need to, with:

• the C3 Global teams and group companies in Singapore, Malaysia and China who handle your enquiry or project;
• service providers who help us run our business, such as website hosting and email delivery, under confidentiality obligations;
• professional advisers, such as lawyers and accountants;
• authorities, when the law requires us to.

If you contact us through a third-party platform, such as WhatsApp or social media, that platform’s own privacy policy also applies.

6. International transfers

Because we have offices in Singapore, Malaysia and China, your information may be accessed from or stored in those countries. When we transfer personal data, we take steps to make sure it stays protected to a standard comparable to the law of the country it came from.

7. How long we keep it

• Enquiries are kept for as long as we need them to respond and follow up, and generally for no longer than 24 months unless you become a client.
• Client records are kept for the length of our engagement and afterwards for as long as the law requires, for example for tax and accounting.
• The spam-protection code made from your IP address is deleted automatically after one hour.

8. How we protect it

Enquiries are stored privately in our website’s admin area, which only authorised team members can access. We use encrypted connections, access controls and reputable service providers to protect your information. No system is completely secure, but we work to prevent unauthorised access, loss or misuse.

9. Your rights

Depending on where you live, you can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct information that is wrong or incomplete;
• delete your information, where we no longer need to keep it;
• stop using your information for marketing, or withdraw your consent.

To make a request, contact us through our Contact page. We may need to confirm your identity first, and we aim to respond within 30 days. If you are not satisfied with our response, you can contact the data protection authority in your country.

10. Links to other websites

Our website links to other websites and platforms, such as social networks and maps. We are not responsible for their privacy practices, so please read their privacy policies.

11. Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always on this page, with the date it was last updated.

13. Contact us

If you have any questions about this policy or how we handle your information, or want to reach our Data Protection Officer, please get in touch through our Contact page. Our Terms & Conditions also apply to your use of this website.